Order Status

Most cledepeaubeaute.ca orders take 1-2 business days for processing. Orders placed on Saturday or Sunday will be processed on the following Monday.

For ease and simplicity, we have created a page for our clients to track the status of their orders. See your order details by visiting our Check Your Order page here.

Please note that Canada Post may not have tracking information available for up to 12 business hours after the order has shipped.

Canceling or Modifying an Order

If you want to cancel your recently placed order, please visit the “Order History” tab within My Account. If you don’t have an account, kindly use our Order Tracker to search and locate your order. Please note that the order cancellation option will only be available for eligible orders shortly after being placed. To modify an order, please contact Customer Service, and we will assist you during our hours of operation. We strive to process orders promptly, so cancellations and modifications are time-sensitive and not guaranteed.

We aim to process your order as quickly as possible. Therefore, order cancelations and modifications are time-sensitive and not guaranteed.

Order Cancellations

Full order cancellations are eligible within 90 minutes after the order is placed.

To cancel your order, please log in to My Account, and visit the Order History tab. Should your order be eligible for a cancellation, the option will appear beside the order number. If you don’t have an account, kindly use our Order Tracker to search and locate your order.

Out of Stock Cancellations

Items in your order, including samples, are based on stock availability and are not guaranteed to be fulfilled.

If an item in your order is out of stock after your order has been placed, that item will be canceled from your order, and you will receive a notification via email. All in-stock items in your order will be shipped to you.

Please note that cancelled items, including samples, cannot be replaced with alternatives once the order has been processed.

Order Modifications

Please contact Customer Service if you wish to modify your order.